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Soft skills → Workplace Essentials

Customer Support


Content
  • Module 1: Getting Started- Module 2 What Is Customer Service
  • Module 3 Challenges
  • Module 4 Email
  • Module 5 SMS
  • Module 6 Webchat
  • Module 7 Multi-Channel Apps
  • Module 8 Support Ticket Apps
  • Module 9 Documentation
  • Module 10 Feedback
  • Module 11 Be Proactive - Module 12: Wrapping Up
  • Training Feedback
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever